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Track Your Package

Track your package

The safe delivery of every parcel, package, and consignment is important to all concerned so we understand that updates on the status of your delivery can be very helpful and reassuring.

To track the status of your delivery, please select the relevant service option below.

If you need urgent help, please call us now on 020 7685 1400 or contact us via the LiveChat button.

(If you have been on-boarded to Hypaship, please ignore the tracking options below and log into your APC Hypaship account as normal.)

To track the status of a parcel scheduled for same day delivery please click this button to take you to the Absolutely Courier’s booking system. Please note that only registered customers can use this service.

To track the status of a parcel scheduled for overnight delivery please click this button, to take you to the Absolutely Courier’s booking system. Please note that only registered customers can use this service.

With your docket or AWB (Airway Bill) number you can track a parcel scheduled for International delivery by clicking the international button above. You do not need a customer account to track the status of international parcel delivery.

As always, if you are experiencing problems or need assistance please connect via LiveChat or call 020 7685 1400 and selecting the relevant department.

If you are looking for a quote for same day or overnight courier services and are not already one of our customers – click here to Get a Quote. You can make a credit card booking if you like what you find. (Registered customers should always log in to their account to ensure that their contracted tariff is applied to any bookings.)

Due to the added checks, taxes and paperwork now required, for international courier booking enquiries please call us on 020 7685 1400 for advice. We will be happy to guide you through the process and recommend the best way to get your package, pallet or load where it needs to go.


What should I do if I have been notified of delivery but cannot find the package?

If you have had confirmation that your consignment has been delivered and you can’t find it then please contact us immediately on 020 7685 1400.

What is Hypaship?

Where our clients have high volume and complex overnight parcel delivery scheduling requirements, they are on-boarded to the APC Hypaship booking system.

Absolutely Courier is a leading member of the APC Overnight parcel distribution network. For more information on our volume overnight services please contact our commercial team on 020 7685 1400 or submit an open account form summarising your requirements.

What is an AWB?

An air waybill (AWB) is a document that accompanies goods shipped by an international air courier to provide detailed information about the shipment and allow it to be tracked. The bill has multiple copies so that each party involved in the shipment can document it.

What is a docket number and where do I find it?

The docket number is an 8 or 9 digit job reference number that is issued when making a booking and can be found on the booking confirmation email.

How can I sign up as an Absolutely customer?

To discuss your courier needs and open an account, connect with us via LiveChat, call 020 7685 1400 or submit an Open Account form.

Do I get a notification once a package has been collected?

Providing you have a registered customer account and have been set up to receive alerts, you should receive an email when your parcel has been collected.

Can I track overnight and same day deliveries?

Due to the short time frames involved on these deliveries, the tracking information provided is typically limited to ‘Collected’ (POB) or ‘Delivered’. Please log in to your account to check the status of your delivery.

Can I reschedule a delivery?

If you are not at home or we fail to get an answer when we try to deliver, we will either leave it in your designated safe place or put a card through your door. The card will provide details on how to rearrange delivery.