This notice explains how information about you is collected and used. This website is operated by Mach 1 Couriers Ltd., t/a Absolutely. A key value specified within our core values is transparency.
Absolutely is one of London’s longest established logistics companies, with a heritage that spans over 150 years. We are a well-established B2B courier company that provides same day, next day and international courier services. Our registered office is at 21a Brownlow Mews, London, WC1 2LA and we are company registered in England and Wales under company number 1786175
Absolutely (“we”, “us” or “our”) gather and process your information in accordance with this privacy notice and in compliance with the relevant data protection Regulations and laws.
Occasionally we may receive information about you from other sources, which we will add to the information we already hold about you in order to help us provide services to you and to improve and personalise our service to you.
If you give us information on behalf of someone else, you confirm that the other person has appointed you to act on his/her behalf and has agreed that you can:
We do not knowingly collect personal data relating to young people under the age of 18. If you are a parent or guardian of a young person under the age of 18 and think that we may have information relating to that child, please contact us at firstname.lastname@example.org. We will ask you to prove your relationship to the child but if you do so you may (subject to applicable law) request access to and deletion of that child’s personal data.
We gather information directly from you and also via our website and booking platforms and other technical systems. If you visit one of our depots, some personal data may be collected from monitoring devices and systems such as closed circuit TV (CCTV), WiFi logins and door entry systems at the site.
We may monitor and record communications with you (such as telephone conversations and emails). We may do this for a number of reasons, such as to check the quality of our customer service, for training purposes, to prevent fraud or to make sure we are complying with legal requirements.
You can set your browser not to accept cookies and the websites below will tell you how to remove cookies from your browser. However, some of our website features may not function as a result.
We collect information about you for a number of reasons:
So that we can make sure we give a high quality service, we collect personal information to:
If we propose to use your information for any other uses we will ensure that we notify you first. If we need your consent to use your information for these other purposes, we will give you the opportunity to opt in or to refuse. If you opt in, you will be able to opt out at any time.
We would like to send you information by post, email, telephone, text message (SMS) or automated calls about products and services, competitions, surveys and special offers which may be of interest
We will ask whether you would like us to send you marketing messages by asking you to tick the relevant boxes when you complete our online account creation form, online contact form, come to our depots to sign an account form or provide us with your contact details through any other means.
If you have consented to receive marketing from us, you can opt out at any time. See ‘What rights do you have?’ below for further information.
We may contact you to let you know about any changes to the service you have signed up for or to provide information you have requested. Where you have opted to receive further information from us, we will invite you to participate in surveys about our services (but it is your choice if you wish to take part) and we will contact you for marketing purposes. You can tell us to stop contacting you for marketing at any time – see the section on your rights below. If you ask us to stop contacting you, you can also ask us to start again at any time.
If you provide us with details of any other person we can contact to discuss your account, we may contact that person and discuss and share the details of your account with that person and deal with that person in relation to your account as if that person was you. We may particularly want to do this if we are unable to get in touch with you for any reason. If you change your mind, you can email or write to us and have this person taken off your account as an alternate contact person (see ‘How can you contact us?’ below).
We may disclose your personal data to:
We will use technical and organisational measures to safeguard your personal data, for example:
We have strict security and confidentiality procedures covering the storage and disclosure of your information in order to keep it safe and to prevent unauthorised access. We only allow certain authorised employees to have access to your personal information who need to use it to fulfil their job responsibilities. These employees are trained in the proper handling of customer information.
Employees who do not comply with our internal rules are subject to our usual disciplinary procedures.
While we will use all reasonable efforts to keep your personal data safe, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that is transferred from you or to you via the internet. If you have any particular concerns about your information, please contact us (see ‘How can you contact us?’ below).
Our website contains links to websites and applications owned and operated by other people and businesses. These third party sites have their own privacy policies and use their own cookies and we recommend that you review them before you provide them with personal information. They will tell you how your personal information is collected and used whilst you are visiting these other websites. We do not accept any responsibility or liability for the content of these sites or the use of your information collected by any of these other sites and you use these other sites at your own risk.
If you want detailed information on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.
We may need to transfer your personal data to countries which are located outside the European Economic Area. Rest assured that we will always ensure any transfer is subject to appropriate security measures to safeguard your personal data.
We will hold your personal information on our system for as long as is necessary for the service you have requested or for the length of time set out in any contract between us, unless you have told us you want us to remove us from the system (see section “Right to be forgotten” below).
You can request a copy of your information which we hold (this is known as a subject access request). If you would like a copy of some or all of it, please:
You can require us to correct any mistakes in your information which we hold. If you would like to do this, please:
You can ask us to stop contacting you for direct marketing purposes. If you would like to do this, please:
You can ask us to delete the data we hold about you in certain circumstances. You can do this if it is no longer necessary for us to hold the data for the purpose it was collected (for example if you are no longer a customer), or if we are using it without your consent or you have to ask us to delete it to comply with any of your legal obligations. You can also do this if you originally gave your consent to us using your information and you want to change your mind. If you would like to do this, please:
We will take steps to make sure the information is deleted from our systems and by any people who are processing your information for us unless we have to carry on using the information for legal reasons.