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My Account

My Account

Absolutely Couriers provides registered customers with a sophisticated online booking platform tailored to the needs of the type of courier service required. Customers who have been onboarded should select the relevant service below to login to their account.

If you have not yet been onboarded please contact us now via the LiveChat button or send us a message via the Contact Us form selecting ‘Open an Account’ to arrange account onboarding.

But of course, if you need urgent help to make a booking, please call us now on 020 7685 1400 or contact us via the LiveChat button.

Remember you can now use what3words when providing pick-up and delivery addresses for Sameday delivery

(If you have been on-boarded to Hypaship  login to your APC Hypaship account as normal.)


To make a booking for Same day delivery please click this button to take you to the Absolutely Courier’s booking system. Please note that only registered customers can use this service.

To make a booking for Overnight delivery please click this button, to take you to the Absolutely Courier’s booking system. Please note that only registered customers can use this service.

To make a booking for International delivery please click the International button above. Please note that only registered customers can use this service.

If you are not already one of our customers and are looking for a quote for sameday delivery services click here to Get a Quote and make a credit card booking if you like what you find. Or if you wish to make a booking for overnight delivery please call 020 7685 1400 for assistance.

We recommend that registered customers looking for a quote should always login to their account to ensure that their contracted tariff is applied to any bookings.

Go to Open Account if you wish to apply for a customer account with Absolutely Couriers, we are always ready to welcome new customers to the Absolutely family.

As always, if you are experiencing problems or need assistance please connect via LiveChat or call 020 7685 1400, selecting the relevant department.

Due to the added checks, taxes and paperwork now required, for international courier booking enquiries please call us on 020 7685 1400 for advice. We will be happy to guide you through the process and recommend the best way to get your package, pallet or load where it needs to go.


What should I do if I have been notified of delivery but cannot find the package?

If you have had confirmation that your consignment has been delivered and you can’t find it then please contact us immediately on 020 7685 1400

What is Hypaship?

Where our clients have high volume and complex overnight parcel delivery scheduling requirements they are on-boarded to the APC Hypaship booking system.

Absolutely Couriers are leading members of the APC Overnight parcel distribution network. For more information on our volume overnight services please contact our commercial team on 020 7685 1400 or submit an open account form summarising your requirements.

What is an AWB?

An air waybill (AWB) is a document that accompanies goods shipped by an international air courier to provide detailed information about the shipment and allow it to be tracked. The bill has multiple copies so that each party involved in the shipment can document it.

What is a docket number and where do I find it?

The docket number is an 8 or 9 digit job reference number that is issued when making a booking and can be found on the booking confirmation email.

How can I sign up as an Absolutely customer?

To discuss your courier needs and open an account connect with us via LiveChat or call 020 7685 1400 or submit the  Open Account form.

Do I get a notification once a package has been collected?

Providing you have a registered customer account and have been set up to receive alerts, you should receive an email when your parcel has been collected.

Can I track overnight and sameday deliveries?

Yes, however, due to the short time frames involved the tracking information provided is typically limited to ‘Collected’ (POB) or ‘Delivered’. Please login to your account to check the status of delivery.

Can I reschedule a delivery?

If you are not at home or we fail to get an answer when trying to deliver we will either leave it in your designated safe place or put a card through your door. This will provide details on how to rearrange delivery.