Been there, delivered that, getting wiser and more expert

We’ve got years of experience (over 150 to be exact) and have answered a few questions in our time. Here are some of the common questions people ask, plus answers to a few you hadn’t thought of yet.

Frequently asked questions

If you can’t find an answer to your question below, please use the LiveChat option, drop us a line via our contact us page, or give our customer services team a ring on 020 7685 1400.

Contact us

My Absolutely account

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The easiest way is to book online, it’s simple and quick, especially if you already have an account with us. You can of course also book over the phone with one of our friendly call centre team.

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For one off deliveries you can use our quick booking service and pay by debit or credit card without setting up a full account. Give us a call on 020 7685 1400 to book a one off job with us.

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Our account customers take priority over non account customers and benefit from preferential rates. Having an account with us makes repeat bookings a lot easier as all of your info is already saved within our system. We appoint an Account Manager to be in regular contact with you to ensure we are meeting expectations and to be proactive in dealing with any issues. It also makes payment a lot easier as we can send you monthly itemised invoices for all activity on your account, rather than having to make payments each time you book.

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No, setting up an account is free, and it’s quick and easy to do through our website or by calling our customer services team on 020 7685 1400. There are no set up charges or hidden fees.

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With just one account you will be able to access any of our services, from couriers to passenger transport. If you require additional accounts for separate services, then this isn’t a problem either.

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No, but this can be arranged if separate accounts are required.

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When you first set up your account we’ll send you a welcome sheet, which details all contact details for you, including your named Account Manager. If you’ve lost this information, just call us and we can pass you on to the right person.

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Don’t panic, just give us a ring on 020 7685 1400 or contact us via LiveChat and we’ll get it all sorted for you asap.

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We’re open 24/7. Whatever time you call us there will be someone here to take your call. We know your deliveries are sometimes just too important to wait until the morning.

Book our same day or overnight delivery service

FAQs

The common questions people ask us, plus answers to a few you hadn’t thought of yet.

A

The easiest way is to book online, it’s simple and quick, especially if you already have an account with us. You can of course also book over the phone with one of our friendly call centre team.

A

For one off deliveries you can use our quick booking service and pay by debit or credit card without setting up a full account. Give us a call on 020 7685 1400 to book a one off job with us.

A

Our account customers take priority over non account customers and benefit from preferential rates. Having an account with us makes repeat bookings a lot easier as all of your info is already saved within our system. We appoint an Account Manager to be in regular contact with you to ensure we are meeting expectations and to be proactive in dealing with any issues. It also makes payment a lot easier as we can send you monthly itemised invoices for all activity on your account, rather than having to make payments each time you book.

A

No, setting up an account is free, and it’s quick and easy to do through our website or by calling our customer services team on 020 7685 1400. There are no set up charges or hidden fees.

A

With just one account you will be able to access any of our services, from couriers to passenger transport. If you require additional accounts for separate services, then this isn’t a problem either.

A

No, but this can be arranged if separate accounts are required.

A

When you first set up your account we’ll send you a welcome sheet, which details all contact details for you, including your named Account Manager. If you’ve lost this information, just call us and we can pass you on to the right person.

A

Don’t panic, just give us a ring on 020 7685 1400 or contact us via LiveChat and we’ll get it all sorted for you asap.

A

We’re open 24/7. Whatever time you call us there will be someone here to take your call. We know your deliveries are sometimes just too important to wait until the morning.

More questions?

If you didn’t find an answer to your question above, please use the LiveChat option, drop us a line via our contact us page, or give our customer services team a ring on 020 7685 1400.

Contact us