Been there, delivered that, becoming wiser and more experienced
We’ve got years of experience (over 150 to be exact) and have answered a few questions in our time. Here are some of the common questions people ask, plus answers to a few you hadn’t thought of yet.
Frequently asked questions
If you can’t find an answer to your question below, please use the LiveChat option, drop us a line via our contact us page, or give our customer services team a ring on 020 7685 1400.
The common questions people ask us, plus answers to a few you hadn’t thought of yet.
We’re open 24/7. Whatever time you call us there will be someone here to take your call. We know your deliveries are sometimes just too important to wait until the morning.
Having an account with us makes repeat bookings a lot easier as all of your info is already saved within our system. We appoint an Account Manager to be in regular contact with you to ensure we are meeting expectations and to be proactive in dealing with any issues. It also makes payment a lot easier as we can send you monthly itemised invoices for all activity on your account, rather than having to make payments each time you book.
Don’t panic, just give us a ring on 020 7685 1400 or contact us via LiveChat and we’ll get it all sorted for you asap.
For one-off Sameday deliveries, you can use our Get a Quote/booking system and pay by debit or credit card without setting up a full account. Alternatively and for all other services call on 020 7685 1400 to get a quote or make a booking.
When you first set up your account with us we’ll send you a welcome email, which details all contact details for you, including your named Account Manager. Not sure who your account manager is or misplaced this information, not a problem! Contact us through our website or by calling our friendly team on 020 7685 1400.
The easiest way is to book online, it’s simple and quick, especially if you already have an account with us. You can of course also book over the phone with one of our friendly call centre team. If you don’t need or want an account give us a call on 020 7685 1400 to book a one off job with us or get a quote and book online.
No, setting up an account is free, and it’s quick and easy to do through our website or by calling our customer services team on 020 7685 1400. There are no set up charges or hidden fees.
No, but this can be arranged if separate accounts are required.
With just one account you will be able to access any of our services, If you require additional accounts for separate services, then this isn’t a problem either.
If you didn’t find an answer to your question above, please use the LiveChat option, drop us a line via our contact us page, or give our customer services team a ring on 020 7685 1400.