How can I sign up as an Absolutely customer?
To discuss your courier needs and open an account, connect with us via LiveChat, call 020 7685 1400 or submit an Open Account form.
Do I get a notification once a package has been collected?
Providing you have a registered customer account and have been set up to receive alerts, you should receive an email when your parcel has been collected.
What is a docket number and where do I find it?
The docket number is an 8 or 9 digit job reference number that is issued when making a booking and can be found on the booking confirmation email.
Can I reschedule a delivery?
If you are not at home or we fail to get an answer when we try to deliver, we will either leave it in your designated safe place or put a card through your door. The card will provide details on how to rearrange delivery.
What should I do if I have been notified of delivery but cannot find the package?
If you have had confirmation that your consignment has been delivered and you can’t find it then please contact us immediately on 020 7685 1400.
Can I track overnight and same day deliveries?
Due to the short time frames involved on these deliveries, the tracking information provided is typically limited to ‘Collected’ (POB) or ‘Delivered’. Please log in to your account to check the status of your delivery.
What is an AWB?
An air waybill (AWB) is a document that accompanies goods shipped by an international air courier to provide detailed information about the shipment and allow it to be tracked. The bill has multiple copies so that each party involved in the shipment can document it.
