Chief Executive Officer
I am delighted to say that I joined the business in October 2019 to lead the next stage of our strategic development plan. I have brought with me over 30 years’ experience gained within the logistics industry, working at Board level for both PLC’s and Private Equity backed businesses across the B2B, B2C and C2X sectors.
My last role was Chief Commercial Officer for Connect Group PLC, a £1.6bn turnover group specialising in the distribution of newspapers and magazines, and prior to that I was Managing Director, for DX Group PLC.
I am ‘absolutely’ committed to ensuring our customers get the experience they deserve whilst embracing a safe and successful environment for all our colleagues to enjoy. We will continue to strive for service excellence, and a best in class operation, supported by this wonderful team.
I am delighted to take on my new role as Finance Director with Absolutely. Having joined the business in 2020 as Strategy & Transformation Director, I look forward to continuing the exciting growth transformation plan for the business alongside the Board and all my colleagues.
In this new extended role, my focus remains on the assessment of strategic opportunities including M&A activity, the IT & Digital transformation journey of Absolutely and now also the financial prudence and integrity of the business. Having known the business since 2018 when I joined Four Seasons Ventures, a private equity adviser that represents Absolutely’s majority shareholder, it is a pleasure to continue my journey with this fantastic business as all colleagues strive to deliver exceptional service for our customers.
With over 30 years experience working in the courier business, I’ve seen our industry change massively. Gone are the days of just moving documents, we move Absolutely anything now! My day to day role is to make sure that our operations and call centre function cohesively so that our clients always receive the best service possible.
I enjoy the day to day challenges of logistics and I’m always looking at new ways we can push ourselves operationally by introducing new software and technology to help the team meet our customers’ needs as proactively as possible.
People & Business Support Director
In my role I am responsible for all aspects of the People strategy; ensuring our colleagues and managers have the support, training and guidance in place to enable them perform at their best. I truly believe that to maintain the excellent standards of service and delivery we offer our Absolutely customers, it is critical that we create a rewarding, motivational, safe environment where our colleagues are excited to work.
I joined the Absolutely team in 2020 having worked in HR roles for over 20 years, bringing with me experience from across the property, facilities, hospitality and media industries.
Network Development Director
I began my career in Logistics nearly 30 years ago as a cycle courier whilst completing a degree in Psychology. After graduating I joined the office team to learn how the courier business worked. My experience as a courier has given me a great deal of perspective and respect for the hard work our riders and drivers undertake come rain or shine!
My key role is to ensure that our operational & customer services teams perform beyond expectation, day in and day out. I am committed to delivering a best in class service from point of booking, through to delivery and ensure our customer’s have a positive experience when booking with Absolutely. Our entire same day team focus their hard work to fulfill our duties to your satisfaction.
General Manager, London West
My role involves the smooth running of our international courier service, I oversee the management of all relationships we have with customers and suppliers. My team work really hard to give our customers a trouble-free experience, whether it’s delivering an envelope to France or a wedding dress to Israel. The strangest item we have ever delivered was probably Twiggy the elephant, a five foot statue (not a real elephant), which I’m happy to say behaved itself on its journey through our network.
I’ve worked at Absolutely for about eight years and have about 17 years experience in the courier industry. I love the fact that each day brings a new challenge, and that you can resolve problems and see the solution through to the end. The staff are great here, we’re like one big family.
General Manager, London North
I am responsible for the day to day running of our London North Overnights branch in Park Royal. Our Overnights depot handles over 2,300 parcel deliveries each day and I’ve been with Absolutely for two years. Before coming to Absolutely I had 25 years in the courier industry including Sameday, Overnight and International Services.
I manage a great team of capable and experienced individuals, committed to delivering the highest standards of Customer Service. That’s something I enjoy the most about Absolutely – the passion and commitment from all our people, from Directors through to Drivers. Everyone continuously strives to deliver the best possible service for our customers.