What are your opening hours?
We’re open 24/7. Whatever time you call us there will be someone here to take your call. We know your deliveries are sometimes just too important to wait until the morning.
I’ve lost my login details and can’t access my online account, what do I do?
Don’t panic, just give us a ring on 020 7685 1400 or contact us via LiveChat and we’ll get it all sorted for you asap.
Do we need to set up different accounts for different departments within our company?
No, but this can be arranged if separate accounts are required.
Do I need seperate accounts to use your different services?
With just one account you will be able to access any of our services, If you require additional accounts for separate services, then this isn’t a problem either.
Does it cost anything to set up an account?
No, setting up an account is free, and it’s quick and easy to do through our website or by calling our customer services team on 020 7685 1400. There are no set up charges or hidden fees.
How do I contact my account manager?
When you first set up your account with us we’ll send you a welcome email, which details all contact details for you, including your named Account Manager. Not sure who your account manager is or misplaced this information, not a problem! Contact us through our website or by calling our friendly team on 020 7685 […]
What are the advantages of setting up an account?
Having an account with us makes repeat bookings a lot easier as all of your info is already saved within our system. We appoint an Account Manager to be in regular contact with you to ensure we are meeting expectations and to be proactive in dealing with any issues. It also makes payment a lot […]
I just want to use you once, do I have to set up an account?
For one-off Sameday deliveries, you can use our Get a Quote/booking system and pay by debit or credit card without setting up a full account. Alternatively and for all other services call on 020 7685 1400 to get a quote or make a booking.
How do I book a courier?
The easiest way is to book online, it’s simple and quick, especially if you already have an account with us. You can of course also book over the phone with one of our friendly call centre team. If you don’t need or want an account give us a call on 020 7685 1400 to book […]